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Shipping & Delivery Policy

Lahdes Closet ships statement dresses, footwear and accessories from Toronto, Ontario, to customers throughout North America and internationally.

Please review this policy carefully before placing your order. By completing a purchase, you acknowledge the processing and delivery estimates stated below.
 

Order Processing

Every order requires approximately 7–10 business days for processing before shipment.

Processing may include:

  • Confirming and preparing your order

  • Ordering or allocating materials

  • Completing finishing details

  • Conducting quality-control inspections

  • Preparing the item for secure shipment

Business days do not include Saturdays, Sundays or statutory holidays.

The processing period is separate from the shipping period. Selecting expedited shipping shortens the delivery time after dispatch; it does not shorten the 7–10-business-day processing period.
 

Estimated Delivery Times

Available shipping methods and rates are displayed at checkout based on the customer’s delivery address.

DestinationShipping MethodEstimated Transit TimeEstimated Total Including Processing

Canada and United StatesStandard5–10 business days12–20 business days

Canada and United StatesExpedited3–5 business days10–15 business days

Rest of the worldStandard5–15 business days12–25 business days

Rest of the worldExpeditedUp to 10 business daysApproximately 17–20 business days

These estimates begin after the order has completed processing and has been transferred to the shipping carrier.

Delivery dates are estimates and are not guaranteed. Carrier delays, customs inspections, weather conditions, holidays, service disruptions and other circumstances outside our control may affect delivery.
 

Air Shipping and Tracking

Orders are shipped using tracked air-delivery services where available.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for the carrier’s tracking system to display movement after the shipping label has been created.

Customers are responsible for monitoring tracking information and remaining available for delivery.
 

Planning for an Event

Customers are responsible for ordering sufficiently in advance of performances, birthdays, weddings, travel, photoshoots and other scheduled events.

Please account for both:

  1. The 7–10-business-day processing period; and

  2. The applicable shipping estimate for your destination.

Lahdes Closet is not responsible for missed events, appointments, performances or travel plans resulting from an order being placed too close to the required date.

We cannot guarantee accommodation of unplanned or last-minute orders unless a specific written rush arrangement has been approved by Lahdes Closet before purchase.
 

Order Changes and Cancellations

Orders may enter processing shortly after they are placed. Materials may be ordered, inventory may be allocated and fulfillment preparations may begin immediately.

For this reason, orders cannot be cancelled because the customer:

  • Did not review the stated processing time

  • Did not allow sufficient time for an upcoming event

  • Selected the wrong shipping method

  • Changed their mind after ordering

  • No longer requires the item

If you need to request a change, contact info@lahdescloset.com immediately. We cannot guarantee that a change can be made once processing has started.

Custom, personalized, altered and made-to-order purchases cannot be cancelled once production or material procurement has begun.

Nothing in this section limits cancellation rights that cannot legally be excluded under applicable consumer-protection laws.
 

Shipping Addresses

Customers must provide a complete and accurate delivery address at checkout.

Please verify:

  • The recipient’s full name

  • Street and unit number

  • City, province, state or region

  • Postal or ZIP code

  • Country

  • Telephone number and email address

Lahdes Closet is not responsible for delays, losses or additional charges caused by an incorrect, incomplete or outdated address supplied by the customer.

If an order has not yet shipped, contact info@lahdescloset.com immediately to request an address correction. An address change is not guaranteed after processing or shipment has begun.
 

Delivery Attempts and Refused Parcels

Customers are responsible for monitoring their tracking information and accepting delivery.

If a parcel is returned because of:

  • An incorrect or incomplete address

  • Repeated missed delivery attempts

  • Refusal by the recipient

  • Failure to collect the parcel

  • Unpaid customs charges or import fees

the customer will be responsible for return shipping, reshipment, customs charges and any other costs incurred.

Original shipping charges are non-refundable.
 

International Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

Unless expressly collected during checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.

Customs processing may extend the delivery timeline. Lahdes Closet does not control customs inspections or local import requirements.

Customers are responsible for confirming that ordered products can legally be imported into their destination country.
 

Shipping Delays

Processing and shipping estimates are provided in good faith but may be affected by circumstances outside our reasonable control, including:

  • Carrier disruptions

  • Severe weather

  • Customs inspections

  • Public holidays

  • Labour interruptions

  • Transportation disruptions

  • Incorrect customer information

  • High-volume sales periods

A delay does not automatically mean that a parcel is lost.

If tracking has not updated for an extended period, contact info@lahdescloset.com so our team can assist with opening a carrier investigation.
 

Lost Parcels

All orders are shipped with tracking and appropriate shipping protection or insurance.

A parcel is considered lost only after the shipping carrier has completed an investigation and officially confirmed the loss.

If your order may be lost:

  1. Contact us at info@lahdescloset.com.

  2. Include your full name, order number and tracking number.

  3. Cooperate with any documentation required for the carrier’s investigation.

If the carrier confirms that the parcel was lost in transit, we will offer a replacement or refund in accordance with our Refund & Exchange Policy.
 

Parcels Marked as Delivered

If tracking shows that your parcel was delivered but you cannot locate it, please:

  1. Check the delivery location and surrounding area.

  2. Ask members of your household, neighbours, concierge or building management.

  3. Contact the shipping carrier.

  4. Email info@lahdescloset.com for assistance.

A parcel marked as delivered is not automatically considered lost. Any refund or replacement will be considered only after the carrier completes its investigation.
 

Damaged Orders

Please inspect your order immediately after delivery.

If your item arrives damaged, contact info@lahdescloset.com within 48 hours of delivery. Your email must include:

  • Your full name

  • Your order number

  • A description of the damage

  • Clear photographs and videos of the item

  • Photographs of the shipping box and internal packaging

  • A photograph of the shipping label

Do not discard the box, packaging or damaged item while the claim is being reviewed. The carrier may require these materials to process the insurance claim.

Do not wear, wash, alter, repair or return the item unless instructed to do so. Altering or using an item before the claim is reviewed may affect claim eligibility.

Once the damage has been verified, Lahdes Closet will provide the appropriate resolution in accordance with our Refund & Exchange Policy.
 

Returns and Return Addresses

Do not send a return to the address displayed on the shipping label or to any address found online.

All returns require prior written authorization. If a return or exchange is approved, our team will provide the correct return address and instructions directly to the customer.

For voluntary exchanges, the customer is responsible for return shipping and replacement shipping costs. We strongly recommend using a trackable and insured service.

For a verified damaged or incorrect item, return arrangements will be handled according to our Refund & Exchange Policy.

Unauthorized returns may be refused or returned to the sender at the customer’s expense.
 

Split Shipments

Orders containing multiple items may occasionally be shipped separately. If this happens, the customer may receive more than one tracking number.

Receiving one parcel does not necessarily mean that the remaining items have been lost or omitted.
 

Contact Us

For questions regarding processing, shipping or delivery, contact:

Lahdes Closet
Email: info@lahdescloset.com

Please include your order number in all order-related correspondence.

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