Refund & Exchange Policy

At Lahdes Closet, every piece is carefully crafted, inspected and prepared before shipment. Due to the delicate nature of our garments and accessories, all purchases are considered final sale except in the limited circumstances described below.

Please review product descriptions, sizing information and order details carefully before completing your purchase.

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Change of Mind

Lahdes Closet does not provide refunds for:

• Change of mind

• Ordering the incorrect size, colour or style

• No longer needing the item

• Personal preference

• Event cancellation or rescheduling

• Failure to review the product description, sizing information or estimated delivery timeline

Customers are responsible for confirming all product and sizing details before placing an order.

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Exchanges

We may approve an exchange for another size or product of equal value, subject to availability and prior authorization from Lahdes Closet.

To qualify for an exchange:

• You must contact us at info@lahdescloset.com within 7 calendar days of delivery.

• The item must be unworn, unused, unwashed and unaltered.

• All original tags must remain attached.

• The item must be returned with its original packaging, protective materials and accessories.

• The item must be free from makeup, deodorant, perfume, body odour, stains, pet hair, damage or other signs of wear.

• Shoes must be unworn and returned in their original, undamaged box.

• The exchange must be approved by Lahdes Closet before the item is shipped back.

Unauthorized returns will not be accepted.

Approved exchanges are limited to a different size or another available item of equal value. If an item of equal value is unavailable, we may offer store credit at our discretion.

Each order is eligible for no more than one approved exchange.

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Exchange Shipping Costs

Customers are responsible for all costs associated with an approved exchange, including:

• Return shipping to Lahdes Closet

• Any applicable customs charges or import duties

• Shipping costs for the replacement item

Original shipping charges are non-refundable.

We strongly recommend using a trackable and insured shipping service. Lahdes Closet is not responsible for exchange parcels that are lost, delayed or damaged while being returned to us.

If a returned item does not satisfy our exchange conditions, the exchange may be refused. The customer will be responsible for any cost required to have the item shipped back.

Custom, Personalized and Final-Sale Items

Custom-made, personalized, altered, made-to-measure, clearance and specifically marked final-sale items cannot be returned or exchanged unless they arrive damaged or materially different from what was ordered.

Once production has started on a custom or personalized order, it cannot be cancelled.

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Damaged or Incorrect Items

Please inspect your order immediately after delivery.

If an item arrives damaged, defective or materially different from what you ordered, contact info@lahdescloset.com within 48 hours of delivery.

Your email must include:

• Your full name

• Your order number

• A clear description of the issue

• Clear photographs and videos of the item

• Photographs of the shipping box and packaging

• A photograph of the shipping label

Please keep the item and all original packaging while your claim is being reviewed. Do not wear, wash, alter, repair or return the item unless instructed to do so.

After reviewing and approving the claim, Lahdes Closet may offer, as appropriate:

• A replacement of the same item

• An exchange for an item of equal value

• Store credit

• A full or partial refund to the original payment method

If we require an approved damaged or incorrect item to be returned, we will provide return instructions. Reasonable return shipping costs for a verified damaged or incorrect item will be covered by Lahdes Closet.

Minor variations in colour, texture, embellishment placement or appearance caused by lighting, screen settings or the handmade nature of an item are not necessarily considered defects.

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Orders Lost in Transit

An order is considered lost in transit only after the shipping carrier has completed an investigation and officially confirmed that the parcel is lost.

Shipping delays, customs processing times or missed delivery attempts do not qualify as lost parcels.

If tracking has not updated for an extended period, contact info@lahdescloset.com so that we can open an investigation with the carrier. Customers may be required to provide information or complete documentation needed for the carrier’s investigation.

If the carrier confirms that the order was lost in transit, Lahdes Closet will offer either:

• A replacement at no additional product cost; or

• A refund to the original payment method

Refunds or replacements will be processed only after the carrier’s investigation has been completed.

Parcels Marked as Delivered

If tracking shows that a parcel was delivered but you cannot locate it, please:

1. Check the delivery location and surrounding areas.

2. Ask members of your household, neighbours, concierge or building management.

3. Contact the shipping carrier directly.

4. Email us at info@lahdescloset.com so we can assist with opening an investigation.

A parcel marked as delivered is not automatically considered lost in transit. Refunds or replacements will be considered only after the carrier has investigated the delivery.

Lahdes Closet is not responsible for parcels delivered to an incorrect or incomplete address supplied by the customer.

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Incorrect Shipping Information and Refused Deliveries

Customers are responsible for providing a complete and accurate shipping address.

Orders that cannot be delivered because of an incorrect address, refused delivery, unpaid customs charges or repeated missed delivery attempts are not eligible for a refund.

If the parcel is returned to us in its original condition, we may offer reshipment at the customer’s expense or store credit, less the original shipping cost, return shipping costs, duties and other charges incurred.

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Refund Processing

Approved refunds are issued to the original payment method.

Please allow 5–10 business days after the refund has been issued for it to appear on your statement. Processing times depend on your bank or payment provider.

Shipping charges, customs duties, taxes and currency-conversion fees are non-refundable except where the entire order is refunded because it was confirmed lost in transit or where otherwise required by law.

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How to Request Assistance

Before returning any item, email:

info@lahdescloset.com

Please include your order number and the reason for your request. We will review your request and provide instructions if it is approved.

Sending an item back without written authorization does not guarantee that it will be accepted, exchanged or refunded.

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Consumer Rights

This policy does not limit any mandatory rights or remedies available to customers under applicable consumer-protection laws.