Privacy Policy
Last updated: September 23, 2026
Lahdes Closet (“Lahdes Closet,” “we,” “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you:
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Visit www.lahdescloset.com
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Purchase or inquire about our products
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Create an account
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Subscribe to our marketing communications
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Contact our customer-service team
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Interact with our advertisements, social-media pages or other online services
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Lahdes Closet.
Information You Provide Directly
We may collect:
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Full name
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Email address
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Telephone number
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Billing address
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Shipping address
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Account login information
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Products, sizes, colours and quantities ordered
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Order history
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Customer-service correspondence
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Exchange, return and damage-claim information
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Photographs or videos submitted in connection with a claim
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Reviews, feedback or other content you choose to provide
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Marketing and communication preferences
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Information provided through forms, consultations or custom-order requests
Please do not send sensitive personal information that we have not specifically requested.
Payment Information
Payments are processed through Wix and third-party payment providers made available at checkout.
Lahdes Closet does not directly store complete credit- or debit-card numbers. Payment providers may collect and process payment-card details, billing information, transaction information and fraud-prevention data according to their own privacy policies.
We may receive limited transaction information, such as:
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Payment status
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Transaction amount
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Payment method
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Billing name and address
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The final digits of a payment card
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Fraud or payment-risk indicators
Information Collected Automatically
When you visit our website, Wix and authorized technology providers may automatically collect:
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Internet Protocol address
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Browser and device type
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Operating system
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Approximate location
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Language and time-zone settings
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Pages and products viewed
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Search activity
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Referring website or advertisement
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Shopping-cart and checkout activity
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Purchase and conversion activity
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Date, time and duration of visits
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Cookie identifiers and similar technical information
This information may be collected through cookies, pixels, tags, local storage and similar technologies.
2. How We Use Personal Information
We may use personal information to:
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Process, prepare and fulfil orders
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Confirm payments and transactions
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Provide shipping and tracking updates
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Communicate about orders, delays, exchanges or claims
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Respond to customer-service inquiries
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Process approved refunds or exchanges
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Arrange delivery and investigate lost or damaged parcels
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Maintain customer accounts and order histories
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Provide requested customizations or consultations
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Prevent fraud, misuse and unauthorized transactions
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Protect the security of our website and customers
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Improve our products, website and customer experience
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Measure website and advertising performance
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Understand how customers use our website
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Personalize product recommendations and advertising
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Send promotional emails where permitted
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Maintain business, tax and transaction records
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Establish, exercise or defend legal claims
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Comply with legal, regulatory and contractual obligations
We will not use personal information for a materially different purpose without obtaining any consent required by law.
3. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Cookies may be used for the following purposes:
Essential Cookies
These cookies support necessary website functions, including:
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Shopping carts
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Checkout
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Payment processing
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Account login
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Fraud prevention
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Security
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Remembering privacy preferences
Essential cookies may be required for the website to function properly.
Functional Cookies
These cookies remember choices such as:
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Language
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Region
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Display preferences
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Previously viewed products
Analytics Cookies
Analytics technologies help us understand website traffic, page performance and how visitors interact with our store.
Advertising Cookies
Advertising technologies may help us:
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Measure advertising performance
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Understand whether an advertisement resulted in a visit or purchase
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Create advertising audiences
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Show more relevant advertisements
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Limit repeated advertising
Where required by law, non-essential cookies will be used only after the visitor provides consent.
You may manage available cookie choices through the cookie banner or privacy settings displayed on our website. You may also block or delete cookies through your browser. Disabling some cookies may affect website functionality.
4. Pinterest and Advertising Technologies
Lahdes Closet may use the Pinterest Tag, Pinterest Conversions API or similar Pinterest advertising tools.
These technologies may collect or receive information about activities performed on our website, including:
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Page and product views
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Searches
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Items added to a cart
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Checkout activity
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Purchases
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Order value
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Device and browser information
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Cookie or advertising identifiers
If Pinterest Enhanced Match is enabled, customer information such as an email address may be converted into a hashed format before being transmitted to Pinterest for matching, advertising measurement and audience purposes.
Pinterest processes information according to its own privacy policy and advertising terms. Where legally required, Pinterest advertising technologies will operate only after consent has been provided through our cookie banner.
Visitors may manage certain Pinterest personalization preferences through their Pinterest account and may reject non-essential advertising cookies through our website’s cookie settings.
5. Email and Marketing Communications
If you subscribe to our mailing list or otherwise consent to receive promotional communications, we may send information about:
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New collections
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Product launches
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Promotions
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Styling information
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Special offers
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Events and other Lahdes Closet updates
You may unsubscribe at any time by selecting the unsubscribe link included in a marketing email or by contacting info@lahdescloset.com.
Unsubscribing from promotional messages will not prevent us from sending necessary transactional communications about an existing order, payment, delivery, exchange or customer-service request.
6. When We Disclose Personal Information
We may disclose information to service providers that assist us in operating our business, including:
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Wix, which hosts and supports our website and online store
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Payment processors and financial-service providers
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Shipping carriers and delivery providers
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Warehousing, production and authorized fulfilment partners
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Customer-service and communication providers
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Email-marketing providers
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Analytics and advertising platforms, including Pinterest
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Fraud-prevention and website-security providers
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Information-technology and cloud-storage providers
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Accountants, lawyers, insurers and other professional advisers
These parties receive information necessary to perform services on our behalf or for purposes disclosed to customers.
We may also disclose information:
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When required by law, court order or lawful government request
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To investigate fraud, security incidents or unlawful activity
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To protect the rights, safety or property of Lahdes Closet, our customers or others
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In connection with a merger, financing, acquisition, restructuring or sale of all or part of the business
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With your direction or consent
We do not sell personal information for monetary compensation. However, the use of certain advertising and analytics technologies may be considered “sharing,” “targeted advertising” or a similar activity under some privacy laws. Where applicable, visitors may exercise available choices through our cookie settings or by contacting us.
7. Shipping and Fulfilment
To fulfil and deliver an order, we may provide necessary information to authorized production, fulfilment and shipping partners, including:
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Customer name
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Shipping address
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Telephone number
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Email address
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Order contents
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Delivery instructions
Shipping carriers may use this information to complete delivery, provide tracking updates, contact the recipient, process customs documentation and investigate delayed, damaged or missing parcels.
For international orders, information may be provided to customs authorities, customs brokers and local delivery partners as required.
8. International Processing and Transfers
Lahdes Closet operates from Toronto, Ontario, Canada, but uses service providers and shipping partners that may operate in Canada, the United States and other countries.
As a result, personal information may be processed or stored outside the customer’s province, state or country. Information processed in another jurisdiction may be subject to that jurisdiction’s laws and may be accessible to courts, law-enforcement agencies or government authorities in accordance with applicable law.
Where required, we use appropriate contractual or organizational measures for international data transfers.
9. Legal Bases for Processing
Where laws such as the European Union or United Kingdom General Data Protection Regulation apply, we process personal information under one or more of the following legal bases:
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Contract: Processing is necessary to accept, prepare, deliver and support an order.
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Consent: You have consented to marketing, non-essential cookies or another specific use.
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Legitimate interests: Processing is reasonably necessary to operate, secure and improve our business, provided those interests are not overridden by your rights.
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Legal obligation: Processing is necessary to satisfy tax, accounting, regulatory or legal requirements.
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Legal claims: Processing is necessary to establish, exercise or defend legal rights.
You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing that occurred before consent was withdrawn.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
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Complete and support transactions
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Maintain business, payment and tax records
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Address customer-service requests
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Resolve disputes
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Detect and prevent fraud
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Enforce our agreements
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Comply with legal and regulatory obligations
Retention periods vary depending on the type of information and the reason it was collected.
When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to legal and technical limitations.
11. Data Security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information against:
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Loss
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Theft
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Misuse
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Unauthorized access
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Unauthorized disclosure
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Alteration
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Destruction
Our website is hosted through Wix and payments are handled through authorized payment providers.
No internet transmission or electronic storage system can be guaranteed completely secure. Customers should use unique passwords, protect account credentials and contact us immediately if they suspect unauthorized account activity.
12. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of certain information
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Withdraw consent
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Object to or restrict certain processing
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Request a portable copy of certain information
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Opt out of promotional communications
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Opt out of certain targeted advertising or data-sharing activities
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Submit a complaint to an appropriate privacy or data-protection authority
These rights may be subject to legal exceptions. For example, we may retain transaction information required for tax, fraud-prevention, dispute-resolution or legal purposes.
To submit a privacy request, email info@lahdescloset.com with the subject line Privacy Request.
We may request information necessary to confirm your identity before completing the request. We will not discriminate against anyone for exercising an applicable privacy right.
13. Canadian Privacy Rights
Lahdes Closet handles personal information in accordance with applicable Canadian privacy requirements.
Canadian customers may request access to personal information held about them, ask that inaccurate information be corrected or withdraw consent to certain uses, subject to legal and contractual restrictions.
Questions, requests or complaints may be directed to our Privacy Contact at info@lahdescloset.com.
If a privacy concern is not resolved to your satisfaction, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable provincial privacy authority.
14. European and United Kingdom Residents
If you are located in the European Economic Area or United Kingdom, you may have rights to:
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Access your personal data
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Correct inaccurate personal data
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Request erasure
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Restrict processing
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Object to processing based on legitimate interests
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Receive certain data in a portable format
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Withdraw consent
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Complain to your local supervisory authority
Where required, we will obtain consent before activating non-essential analytics or advertising technologies.
15. United States Privacy Rights
Residents of certain United States jurisdictions may have additional rights concerning access, correction, deletion, portability and targeted advertising.
We do not sell personal information for money. To request information about our practices or exercise an applicable right, contact info@lahdescloset.com with the subject line U.S. Privacy Request.
16. Children’s Privacy
Our website is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16.
If you believe a child has provided personal information to us without appropriate consent, contact info@lahdescloset.com so that we can review and delete the information where required.
17. Third-Party Websites and Services
Our website may contain links to Pinterest, social-media platforms, payment providers or other third-party websites.
We do not control the privacy practices, security or content of third-party services. Information provided directly to a third party is governed by that third party’s privacy policy.
Customers should review the privacy policies of third-party services before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our operations, technology, legal obligations or service providers.
The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website or by email where appropriate.
Continued use of the website after an updated policy becomes effective indicates acknowledgment of the revised policy, to the extent permitted by law.
19. Contact Us
For privacy questions, requests or complaints, contact:
Lahdes Closet
Privacy Contact
Email: info@lahdescloset.com
Location: Toronto, Ontario, Canada
Please use the subject line Privacy Request and provide enough information for us to understand and respond to your request.